In certain cases, Android devices or third-party apps can prevent you from correctly receiving notifications from Birthday Reminder. In a few simple steps you will receive notifications correctly.
If your phone is not listed or you need further help, contact us at hbremember.help@gmail.com and we will give you the necessary assistance.
Check your android version and perform the given steps
Tap the Overflow menu icon and choose Battery Optimization.
Tap the downward caret and choose All apps.
Tap Birthday Reminder, then tap Don’t optimize.
Android version 7+
From the app drawer, tap Settings.
Select Apps.
Find and tap Birthday Reminder.
Select Battery, then tap Battery Optimization.
From here, select Apps not optimized option and change it to All apps.
Find Birthday Reminder in this list and set to Don’t optimize.
Android version 9
From the app drawer, tap Settings.
Select Battery.
Choose Adaptive Battery.
Tap Restricted apps, and make sure Birthday Reminder is not listed.
Smartphone
Asus Zenfone with Android 7.0
Step 1
From the app drawer, tap Settings.
Tap Power Management.
Select Auto-start Manager.
Find Birthday Reminder and ensure it’s enabled.
Step 2
From the app drawer, tap Mobile Manager.
Tap Boost.
Tap Enable Super Boost, then select Protected app list.
Verify that Birthday Reminder is on the list.
Asus Zenfone 2
From the app drawer, tap Apps.
Tap Auto-start manager.
Toggle Birthday Reminder to Allow.
Huawei Honor 6
Step 1
From the app drawer, tap Settings.
Tap Power Saving.
Tap Protected apps.
Toggle Birthday Reminder to enable.
Step 2
From the app drawer, tap Settings.
Tap Notification Manager.
Select Notify for Birthday Reminder to receive push notifications.
Huawei Honor 8
Step 1
From the app drawer, tap Settings.
Tap Advanced Settings.
Tap Battery Manager.
Tap Protected apps (or Close apps after screen lock).
Toggle Birthday Reminder to enable.
Step 2
From the app drawer, tap Settings.
Tap Apps.
Tap Advanced.
Select Ignore battery optimizations.
Choose Birthday Reminder and ignore the app.
Step 3
From the app drawer, tap Settings.
Select the Notification Panel & Status Bar.
Tap Notification Center and find Birthday Reminder.
Ensure that Allow Notifications and Priority Display are active.
Huawei P8 lite
Step 1
From the app drawer, tap Phone Manager.
Swipe left and tap Startup Manager.
Tap Birthday Reminder and ensure that it’s set to run automatically at system startup.
Step 2
From the app drawer, tap Phone Manager.
Swipe left and tap Notification Manager.
Tap Rules and ensure that Birthday Reminder is set up to send notifications to the notification panel. Check if any other settings in this view may be blocking notifications.
Huawei Mate 8 & Huawei Nova Plus
From the app drawer, tap Settings.
Tap Advanced Settings.
Tap Battery Manager.
Tap Protected apps.
Toggle Birthday Reminder to enable.
Huawei P20 & P30
From the app drawer, tap Settings.
Tap Apps.
Tap Birthday Reminder.
Select Power usage, followed by App launch.
Toggle Manage automatically to Off.
Then, toggle Auto-launch, Secondary launch, and Run in Background to On.
Lenovo
From the app drawer, tap Settings.
Tap Power Manager.
Select Background app management.
Toggle Birthday Reminder to Allow auto-start.
OnePlus (Android 7.0 and earlier)
From the app drawer, tap Settings.
Tap Apps.
Tap the gear icon in the top right.
Select App Autolaunch.
Toggle Birthday Reminder to enable.
OnePlus (Android 8.0 and later)
Step 1
From the app drawer, tap Settings.
Tap Advanced.
Select Recent apps management.
Ensure that Normal clear is enabled.
Step 2
From the app drawer, tap Settings.
Tap Battery, then Battery Optimization.
Tap Apps not optimized and select All apps.
Find Birthday Reminder and ensure it’s set to Don’t optimize.
OnePlus 3
From the app drawer, tap Settings.
Tap Battery.
Select Battery Optimization.
Tap the Overflow menu in the top right of that screen.
Select Advanced Optimization.
Toggle Birthday Reminder to off.
OPPO
Step 1
From the app drawer, tap Settings.
Tap Advanced Settings.
Tap Battery Manager, then Protected Apps.
Toggle Birthday Reminder to enable protection.
Step 2
Tap on Settings.
Select Battery, then tap on Energy Saver.
Find Birthday Reminder and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled.
Step 3
From the app drawer, tap Settings.
Tap Notification Panel & Status Bar.
Tap Notification Center.
Find Birthday Reminder and activate allow notifications and priority display.
Step 4
Open the Security app.
Select Privacy Permissions, then Start up manager.
Find Birthday Reminder and ensure this setting is enabled.
Samsung – Android 8
Step 1
From the device drawer/shade, tap Settings.
Tap Apps.
Select Birthday Reminder.
Under App Setting, tap Notifications.
Select Birthday.
Select Do Not Disturb Custom Exception.
Step 2
From the app drawer, tap Settings.
Tap Device management.
Select Battery.
Tap Unmonitored apps.
Add Birthday Reminder to this list.
Samsung – Android 9
Step 1
From the device drawer/shade, tap Settings.
Tap Apps.
Select Birthday Reminder.
Under App Setting, tap Notifications.
Select Birthday then Advanced.
Select Do Not Disturb Custom Exception.
Step 2
From the app drawer, tap Settings.
Tap Device management.
Select Battery.
Tap Unmonitored apps.
Add Birthday Reminder to this list.
Xiaomi – MIUI 10
Step 1
From the app drawer, tap Security.
Tap Permissions.
Tap Autostart.
Toggle Birthday Reminder to enable.
Step 2
From the device drawer/shade, tap Settings.
Select Manage Apps’ Battery Usage.
Tap Apps.
Tap Birthday Reminder, then tap No Restrictions.
Step 3
From the device drawer/shade, tap Settings.
Select App Notifications.
Tap Birthday Reminder.
Toggle on Set as priority.
Xiaomi – MIUI 11
Step 1
From the app drawer, tap Security.
Tap Permissions.
Tap Autostart.
Toggle Birthday Reminder to enable.
Step 2
From the device drawer/shade, tap Settings.
Select Manage Apps’ Battery Usage.
Tap Apps.
Tap Birthday Reminder, then tap No Restrictions.
Step 3
From the device drawer/shade, tap Settings.
Select App Notifications.
Tap Birthday Reminder.
Toggle on Set as priority.
Step 4
From the device drawer/shade, tap Settings.
Select Other Permissions.
Tap Birthday Reminder.
Enable Lock Screen Display
Enable Display pop-up windows when running in the background
